A return merchandise authorization number is required for all returns.
You must obtain a Return Merchandise Authorization ("RMA") number within
our Return or Warranty policy period (within 30 days from the date of
purchase). We will not accept returns without prior authorization and an
RMA number. Please contact customer service to obtain an RMA number,
Email: [email protected] or call us at (626)723-0800
All product returns for refund or exchange must include the original packaging such
as warranty card, all Cables, manuals and any other accessory that was
initially shipped. We may refuse the request of return if product was
not return with the complete package.
A 20% Restocking Fee will
be applied to all NON DEFECTIVE returns for refund. Shipping and
handling charges are non-refundable. No returns will be accepted after
30 Days, unless otherwise stated.
All return items sending back to us are to be prepaid by Customer. No COD or Freight collect returns will be accepted by us.
Modifying a product in a permanent way is considered as physically damaging the product and will void the product's warranty.
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