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Home > FAQ
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Please, feel free to call our Customer Service department at (626)723-0782, Monday thru Friday, 8:30 am – 5:00 pm PST,
or email cs@komodoatvacc.com in case you can't find the answer to your question in this Frequently Asked Questions page.
Q: What are the working hours of your Customer Service department?
A: Customer Service is available at (626)723-0782 Monday thru Friday, 8:30 am – 5:00 pm PST.
Q: Does Komodo ATV/ACC also produce Komodo brand ATV's?
A:
No, Komodo ATV/ACC is a totally different company from that which
imports actual ATV's. As far as we know, Komodo brand ATV's are being
imported from China by Chironex Motorsports in Ontario, Canada. You may
reach them at (613)742-0162 for more details or visit their website www.chironex.ca
Q: What payment methods do you accept?
A: We gladly accept PayPal and Google CheckOut.
Q: Will I be charged for taxes?
A: Only orders shipped within the state of California will be liable for taxes.
Q: Is it safe to use my credit card on your website?
A: Yes, our website is a secure page. Our secure servers fully encrypt sensitive
data for safe, trouble–free transactions. We utilize the latest security
methods and fraud detection techniques to protect any and all
information you entrust to us.
Q: What kind of warranty do your products have?
A: All
items are guaranteed to be as described and illustrated. If for any
reason you are not satisfied with any item purchased, you may return the
insured product within 30 days for a full refund or replacement,
whichever you prefer. Shipping and handling are non–refundable. Many of
our products also offer additional manufacturer’s warranties.
Please see individual product details pages for additional warranty
information.
Q: Will my email address be shared with other companies?
A: We do not disclose or share email addresses with anyone.
Q: Will you share my street address with any body?
A: No, KomodoATV-Acc does not share any of our customer's information with third parties.
Q: How do I order replacement parts?
A: Please call our Customer Service Department at (626)723-0782 Monday thru Friday, 8:30 am – 5:00 pm PST.
Q: How long will it take to receive my order?
A: Our
website allows you to pick from a variety of shipping options. Non
overweight orders are by default shipped via UPS Ground but could be
upgraded according to your needs to a shorter transit time. Overweight
orders are shipped via truck freight and can
take between 1-2 weeks to be delivered. Please, contact our Customer
Service Department if you need further details about your specific
location.
Q: Do you ship outside the United States?
A: No, we currently do not take international orders.
Q: How can I check my order's status?
A: Registered
customers can login to
your account using your email address and password and check the status
of your web orders. If you have not registered with komodoatvacc.com yet, you can still track your orders placed by
contacting our Customer Service Department at (626)723-0782 Monday thru
Friday, 8:30 am – 5:00 pm PST, or by email at cs@komodoatvacc.com for updates on your order status.
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